Privacy Policy
Our policy relating to using our website can be read below.
Using the website assumes agreement to these terms.
If you are looking for a policy relating to another matter, please visit our Policies page.
If you have any questions regarding our privacy policy please contact us directly.
1. What information we collect
Member and user information
- Name
- Email address
- Phone number
- Business or organisation name
- Job title or role
- Website URL
- Industry/category information
- Login credentials (encrypted)
Membership and account data
- Membership type and status
- Join date and renewal dates
- Account preferences
- Profile information submitted through our forms
Event and transaction information
- Event registrations and attendance details
- Ticket purchases
- Dietary requirements or special requests (if provided)
- Payment confirmation data (we do not store full card details)
Technical and usage data
- IP address
- Browser and device information
- Website usage data via cookies and analytics tools
2. How we collect your information
We collect information when you:
- Register as a member
- Purchase event tickets or services
- Submit forms on our website
- Subscribe to communications
- Interact with our website
We may also receive information from third-party providers (such as payment gateways or email platforms).
3. How we use your information
We use your information to:
- Manage memberships and user accounts
- Process payments and transactions
- Facilitate event registrations and attendance
- Communicate with you about memberships, events, and updates
- Provide access to member-only content or services
- Improve our website and services
- Maintain internal administrative records
We may also use your information to send marketing communications where you have opted in. You can unsubscribe at any time.
4. Payment processing
Payments made via our website are processed securely through third-party payment providers such as:
- Stripe
- Westpac PayWay
We do not store full credit card details on our servers.
Payment providers may collect and process your information in accordance with their own privacy policies.
5. Disclosure of personal information
We may disclose your personal information to:
- Service providers (e.g. hosting, email platforms, payment processors)
- Event partners or service providers where relevant to your booking
- Regulatory authorities where required by law
We do not sell or rent your personal information.
6. Data storage and security
We take reasonable steps to protect your personal information from:
- misuse
- interference
- loss
- unauthorised access or disclosure
This includes:
- secure hosting environments
- encrypted data transmission (SSL)
- access controls for administrative systems
7. Cookies and tracking technologies
Our website uses cookies to:
- improve user experience
- analyse website traffic
- remember login or preference information
You can adjust your browser settings to disable cookies if you prefer.
8. Access and correction
You may request access to the personal information we hold about you and request corrections if necessary.
To do so, please contact us.
9. Email communications
We may send you emails related to:
- your membership
- event registrations
- organisational updates
If you have subscribed to marketing communications, you may unsubscribe at any time using the link provided in emails.
10. Third-party services
Our website may integrate with third-party services including:
- payment gateways
- email marketing platforms (e.g. Mailchimp)
- analytics tools
These services may collect and process data in accordance with their own privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
12. Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Cairns Chamber of Commerce
admin@cairnschamber.com.au
(07) 4031 1838